Privacy & Terms

Your privacy is important to you, and as a valued customer that means it is important to us. We are committed to protecting any personal information you entrust to us. This page describes how we use and will not use your personal information and how we use cookies on our website. From time to time we may change this information so please check this page regularly.


What kind of personal information does Voyageback ask for?


When you make a booking with Voyageback.com, we will ask for your name, address, email address, telephone number. To make it easier to make and manage bookings, you can create an account so you don’t have to enter these details every time you use Voyageback.com.


If you choose to pay online, we will ask for your payment information via our secure online payment provider, Stripe. We know that your credit/debit card information is very sensitive, so unlike other booking websites, we don’t share it with any of our partners.


We will also gather information in the background when you visit Voyageback.com. This may include your IP address, device type, internet browser, operating system, location and certain settings. All of this is so that we can make sure we’re offering you optimum service.


What does Voyageback use your personal information for and who do we share it with?


Bookings: We use the information you give us to manage your bookings, and to share some of it with the accommodation provider so that they know who to expect.


Customer Service: Giving the best customer service possible is very important to us. We use your information to make sure we serve you as well as we can. If we work with 3rd parties as part of our customer service we may share your information with them (e.g. if you ask us to book transport for you)


Account administration and personalization: We link all of your bookings to your account, using your information and booking history to allow you to manage your account in the most user friendly way possible. We may use this information to personalize your account and the way our website looks to you, to ensure it’s as relevant to your needs as possible.


Guest reviews: We’ll use your information to contact you following a stay, asking you to rate the accommodation and our website to help future visitors to Voyageback.com.


Marketing activities: We may use your information and booking history to send you newsletters and special offers relevant to you via email, text message and push notifications. Of course, you can choose to opt out of these at any time. We may also use this information to show a customized selection of offers and accommodation to you when you use our services. From time to time, we may contact you by phone to suggest offers we think would be of interest to you. We sometimes ask our customers to take part in market research. If you do so, any personal information gathered as part of the research will only be used with your consent.


Other communications: There may be other times when we need to get in touch with you for specific reasons and will use your information in order to do this. Examples of this include: responding to specific requests or direct communications from you; contacting you to finalize, confirm or change a booking; asking you to review our services or those of our accommodation partners.


Fraud detection and prevention: We are committed to keeping Voyageback.com as safe and secure as possible. To help us do that we may use your information for the detection and prevention of fraud, and other unwanted activities.


Improving our services: We constantly analyze the way people use our services to improve our offering and the customer experience. To do this we use your information and data on how you use our services.


How does Voyageback use social media?


We use social media to promote and improve our services and those of our accommodation provider partners. When you click on a social media button on Voyageback.com, information is shared with your social media provider and may be displayed on your profile and/or shared with your network.


We may enable you to sign in to Voyageback.com using your social media accounts. If you choose to do this your social media provider will tell you which of your information will be shared with Voyageback.com before confirmation.


Voyageback.com maintains pages and profiles on several social media platforms. If you connect to Voyageback.com the social media service provider may share your information with Voyageback.com. This information helps us to improve our services and tailor them to you.


When does Voyageback share your data with third parties?


When does Voyageback.com share your data with third parties?


Accommodation partners: We share your relevant personal information (but not your payment card information) with the accommodation provider so they can know who to expect and prepare as per your booking. This may include names of those travelling, contact details, and booking preferences.


Our parent and sister companies: Voyageback.com is part of a larger family of companies all operating under our investors (see About Us). In order to provide the best possible service to you and customers of our Sister and Parent companies, we may share information between them.


Third party service providers: We may use third party service providers for some parts of our business, in which case we will share your information with them. These may include marketing/advertising companies, outsourced customer care, payment providers, analytics and consulting companies. These third party providers will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than for the specific work they do for us.


Our business partners and affiliates: Voyageback.com works with a network of business partners and affiliates to distribute accommodation, including but not limited to, Tour Operators, Travel Agents, Airlines and Car Hire companies. In this case we may share some of the information associated with your booking with these partners so they can manage your reservation and for marketing purposes. In this case the use of your personal information will be subject to the terms and conditions of the business partner in question.


Competent authorities: Where required to do so by law, we will share your personal information with government or investigative authorities (or any regulation having the force of law). Examples of when this might happen include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is deemed necessary for the prevention, detection or prosecution of criminal acts.


How does Voyageback use mobile devices?


We have a version of our website optimized specifically for mobile devices. The way we use and share your personal information when you access our site via mobile is much the same as for the regular website, with the addition that they may use location services to tailor the experience to where you are at the time access.


How does Voyageback use guest reviews you give us?


After your booking and stay with a Voyageback.com accommodation partner, we may contact you to ask for your feedback on Voyageback.com and/or the accommodation partner and/or the destination. If you complete a guest review you agree that we may use the review to inform future guests of your opinion and for marketing purposes. The way we use guest reviews is explained in more details in our terms and conditions.


Cookies


What are cookies?


A cookie is a small piece of information that a website places on your computer when you visit so that it knows something about you the next time you visit, or so that other websites know something about your browsing behavior or the choices you make.


How does Voyageback use cookies?


At Voyageback.com we use several types of cookies:


Technical cookies allow us to adapt our website to each visitor to give the most user friendly service possible, make it function correctly, create your account and allow you to log in and manage your bookings. Without these the website wouldn’t work properly.


Functional cookies act to remember your preferences to save you time and effort on subsequent visits. For example they allow us to remember your language and currency preferences and the hotels and destinations you search for most.


Analytics cookies are used by our teams to continuously improve our website. They give us information about such things as how you reach and leave the website (which we use for marketing purposes), and how you interact with the website e.g. which pages you visit and for how long, and how you move around a page, where you click and scroll, what you search for etc. All of the information we gather with analytics cookies is anonymous – it doesn’t tell us who you are.


Commercial cookies let us create effectively targeted marketing campaigns on other websites (“retargeting campaigns”) By using these we make sure that we only show you adverts for accommodation and destinations you are likely to be interested in based on what you tend to search and book.


How long do Voyageback cookies remain active?


Our cookies have varying lifespans, but last for no more than five years from the time of your last visit to our website. You can delete all cookies saved through your browser at any time by going to your browser settings.


Can you recognize Voyageback cookies?


Yes, you can identify Voyageback.com cookies in your browser settings.


Does Voyageback use third party cookies?


Yes, we use the services of trusted third party marketing and analytics companies. To enable their services, these companies need to place cookies. The companies we work with are committed to responsible business and data management practices and standards.


If you wish to control the collection of data for analytical purposes by Google Analytics, visit the Google Analytics Opt-out Browser Add-on.


Who has access to Voyageback cookies?


Only Voyageback.com has access to cookies placed by us. Where third parties have placed cookies, they have access to these.


 


How can you manage your cookie preference?


You can set your browser to reject cookies in your browser settings. Browser settings menus will be slightly different but you can find out how using the browser’s help function.


Opting out of receiving certain cookies may affect your ability to use some functions of our website. If you choose not to receive cookies it does not mean that you won’t be shown online advertising when you browse the web, it simply means those adverts will not be tailored to your preferences and online behaviors.


Does Voyageback use web beacons?


Voyageback.com may sometimes use web beacons in addition to cookies. A web beacon is a tiny image that is delivered to your computer either via a webpage or an email. We may use these web beacons as part of our online advertisements to tell us when people who see our ads visit our website, and more importantly if they go on to make bookings. We may also use them to track the performance of partner websites and to analyze the traffic patterns of visitors.


Security


What security measures does Voyageback put in place to protect you and your information?


In accordance with data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information.


Children


The services provided by Voyageback.com are aimed at adults aged 18 years and above. Our services may only be used by children with the consent of a parent or guardian. If we receive information from a child under 18 years of age, we reserve the right to delete it.


Contact


How can you control the personal information you give to Voyageback?


You have the right to review the personal data we keep about you. You can request an overview of your personal data that we hold by emailing support@voyageback.com  with the subject line Request for personal information. To help us prevent fraudulent collection of personal information, please include a scan of your passport or identity card and ensure you send the email from the address linked to your Voyageback.com account (if you have one).


If the personal information we hold for you is incorrect, we will update it upon your request. If you would like us to remove your personal information from our database please email support@voyageback.com with the subject line Request for removal of personal information. Please bear in mind that we may need to retain certain information for legal and/or administrative purposes such as record keeping or to detect fraudulent or criminal activities.


Who is responsible for the processing and control of personal information on the Voyageback website?


Voyageback.com controls the processing and control of personal information on its website.


                                                                    Terms Of Service

Welcome to the voyageback.com website (hereinafter referred to as the “website”). The terms and conditions below (hereinafter referred to as “Terms and Conditions”) apply to the whole website, to all its parties, its subsidiaries and to all the websites that mention these terms and conditions.


The website is owned and operated by Voyageback, LLC, located in Parker, Colorado 80134


Through our website, we (voyageback.com) provide an online accommodation & transportation booking platform through which airlines and providers of temporary accommodation (hotels, apartments, villas, lodges, camps, bed and breakfasts, known collectively as the (“accommodation(s)”) & tour operators can advertise their flights, rooms and tour services for booking, and through which visitors to the website can book such services. By making a booking through voyageback.com you enter into a legally binding agreement with the airline, accommodation provider or tour operator at which you book. We only act as an intermediary to facilitate the booking. In the case of post-payment bookings our role is limited to the transmission of information between you, the airlines and the accommodation provider. In the case of prepayment, we also manage the payment between you, the airlines and the accommodation provider. The information provided by us to visitors of our website is provided to airlines, accommodation providers and tour operators. Our service providers are given access to a portal through which they can manage and are responsible for information about their flights, accommodation and travel, including rates and availability. As such, while we try to ensure that all information on our website is accurate at all times, we cannot guarantee accuracy and hence cannot be held responsible for any inaccurate information or non-delivery information. Nor can we be held responsible for any interruptions, breakdown, repair, upgrade or maintenance of our website. Our website is not, and should not be considered a recommendation of the quality, value, service level or rating of any services provided by the airlines, accommodation providers or tour operators.


Services provided are exclusive of park or any other entry or activity fees unless expressly stated in the package. Any issues related to the flight, accommodation, transport or activities will fall under the responsibility of the third party in charge (airline, transport company, hotel, travel agency, or other party..).


Prices


Prices on voyageback.com are highly competitive and contain no hidden charges. The price shown may not be total price payable (for hotels) for the room as advertised, please anticipate VAT and other taxes (subject to change without notice). Our hotel partners may offer optional facilities and activities at an additional charge.


We want to ensure you pay the lowest price possible when booking through voyageback.com. We regularly check our prices vs competitors and show the “Best Deal” icon against hotels where we believe we have the best prices for the same combination of room type and hotel policies. While we strive to be accurate at all times, the “Best Deal” sticker is not a guarantee that the same or lower price cannot be found elsewhere.


The currency converter is informational and should not be deemed as accurate and real time information. Currencies are selected by each hotel individually. The true price to be paid in another currency will be shown at the time of payment.


Privacy And Cookies


voyageback.com respects your privacy. You can view our full privacy policy (privacy policy).


Free Of Charge


Our service is free of charge. Unlike some other hotel booking websites we do not charge our customers a fee for making bookings. We can do this due to our low overhead costs.


Credit Card Or Bank Transfer


Many airlines and accommodation providers offer the option, or require guests to pay fully at the time of booking. Online payments can be made with Credit or Debit cards through our secure third party online payment provider. Cards which are accepted include MasterCard, Visa, American Express and Discover, but will depend on your country of origin and the country of the airline and the accommodation you are booking.


Please note that depending on the cancellation policies of the airline, hotel or tour you are booking, refunds may not be possible in the case of cancellations or changes to your booking. Please carefully check the cancellation policies of each provider before confirming your booking.


We take measures to prevent and detect credit card fraud. In the event of credit card fraud most banks or credit cards bear the risk and cover charges associated with such misuse (sometimes subject to a deductible). If you believe you have been a target of credit card fraud on voyageback.com, please contact us and we will assist wherever we can to minimize your losses.


Cancellation


By making a booking with a service provider, you accept the cancellation and/or no-show policy of that airline or accommodation provider, and any other terms and conditions specific to that service provider. The cancellation and no-show policy of each airline or hotel is made clearly available on our website prior to booking. We recommend that you ensure you have read the cancellation policy fully before booking.


If you wish to modify or cancel a booking, please refer to the instructions laid out in your booking confirmation email, or contact our customer service by telephone, where we will be happy to help. Please note that depending on the cancellation policy of your chosen airline or provider, you may not be entitled to a full or partial refund.


Further Correspondence


By completing a booking, signing up or by voluntarily giving your personal details to one of our agents during a voyageback event, including, but not limited to, promotional events, field activations and social media campaigns, you agree to receive


1.) emails associated with finalizing your booking, which may contain relevant offers from third parties, and;


2.) emails asking you to review voyageback.com and your airline or accommodation and;


3.) promotional emails, text messages and push notifications from voyageback.com or trusted partners.


You may unsubscribe from promotional emails via a link provided in each email. If you would like us to remove your personal information from our database, unsubscribe from emails and/or text messages please email support@voyageback.com. Unsolicited commercial communications are sent to consumers at no cost. For more details on how we may contact you, please see our privacy policy.


Links And Third Party Websites


We may include links to third party websites at any time. However, the existence of a link to another site should not be considered as an affiliation or partnership with the third party or seen as a support of a particular website unless otherwise specified.


In the case that a user follows a link to another site, he/she does it at his/her own risk. We expressly decline all liability for any content, including information, products and services, available on third party websites.


The creation of a link to our site is strictly forbidden without our prior written consent. Additionally, we reserve the right to revoke our consent without notice or justification.


Some of our content is provided through 3rd party suppliers and is subject to supplier’s Terms and Conditions.


Ranking And Surveys


The default ranking for hotels on our website is “most popular” of all “recommended”. You may choose to sort hotels in other ways for your convenience such as “price” or “stars”. Please note that our default rankings use algorithms based on multiple criteria.


The default ranking for airlines on our website is by “price” of all “recommended”. You may choose to sort hotels in other ways for your convenience such as “number of stops” or “length of flight”. Please note that our default rankings use algorithms based on multiple criteria.


After your stay we may ask you to complete a survey on your chosen airline, rental car company or accommodation. The information in this survey becomes the property of voyageback.com and may be used by us on the website to inform future guests of your opinion, for the marketing of our website or specific products and/or for any other purpose we deem fit, for example on social media platforms, newsletters or blog posts.


We reserve the right to adjust, refuse or remove surveys at our discretion. The guest review should be regarded as a survey asking for your honest opinion, and does not include any offers or incentives.


Intellectual Property Rights


Unless otherwise stated, the technology and software required for our website or used by our website, and the intellectual property rights of content, information and material on our website, are owned by voyageback.com, its suppliers or providers.


Voyageback.com retains all rights, title and interest in and to all intellectual property rights, the look and feel (including infrastructure) of the website and service provided. Intellectual property rights include all surveys, original content and translated content. You are not entitled to copy, scrape, integrate, utilize, combine or otherwise use the content of the website without our express, written permission. To the extent that you would otherwise own any (translated) content or survey, you hereby assign, transfer and set over all such intellectual property rights to voyageback.com. Any unlawful use will constitute a material infringement of our intellectual property rights (including copyright and database right).


 


Payment verification


Voyageback is constantly striving to reduce and minimize the effects of fraudulent credit card transactions. In this regard, we reserve the right to carry out random checks and the possibility of requesting a colored copy of the cardholders credit card and passport/national I.D. Card. In such circumstances we will attempt to contact you, using the phone number and email address you 


To the extent permitted by law, the provision of our services and these terms and conditions shall be governed by and construed in accordance with U.S. law and any dispute shall exclusively be submitted to and arbitrated by the competent courts of The United States.


These terms and conditions may have been translated from English into provided at the time of booking. In the event we are not able to contact you, your purchase shall be automatically moved to payment to airline, tour operator, or at hotel or cancelled. We also reserve the right to move your booking payment to airline, tour operator, or at hotel or cancel it in case the documents you transferred to us do not pass our security checks. Also note that voyageback.com cannot ensure the availability of the services until the booking is completed. Please bear in mind that those controls are designed to protect our customers from fraudulent use of their credit cards on our website.


Miscellaneous


To the extent permitted by law, the provision of our services and these terms and conditions shall be governed by and construed in accordance with U.S. law and any dispute shall exclusively be submitted to and arbitrated by the competent courts of The United States.


These terms and conditions may have been translated from English into other languages. These translations are courtesy translations only and you cannot derive any rights from the translated version(s). In the case of any dispute over the content or interpretation of these terms and conditions, the English version will prevail and be conclusive (to the extent permitted by law). The English version of these terms and conditions is available by selecting the English language on our website, or will be sent to you in writing upon request.


In the case that any provision of these terms and conditions becomes or is deemed invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such case, the invalid provision shall be enforced to the maximum extent permitted by applicable law, and you will agree to accept a similar effect given the contents and purpose of these terms and conditions.


Promotional Codes


Only one promotional code can be used per order. Promotional codes are not valid in conjunction with any other promotion. The promotional code allows you to receive a maximum of 50 USD (or the equivalent local currency) as discount.


To use the promotional code on the voyageback website, simply enter the code in the promotional code box at checkout and click update before paying so that the discount is applied. The promotion code cannot be used after you’ve placed your order.


Voyageback reserves the right to vary these conditions of use or to withdraw promotional codes at any time.


Unless otherwise stated, and notwithstanding the communication channel used, all promotional codes and/or discount codes produced by voyageback.com are only applicable to hotels located in the following countries in Africa: Kenya, Uganda, Tanzania, Ethiopia, Zimbabwe, Zambia, Namibia, Malawi, Botswana, South Sudan, Djibouti, Nigeria, Rwanda, Ghana, Cameroon, Senegal, Ivory Coast, Algeria, Congo, Burkina Faso, Mali, Mozambique, Mauritania, Togo, Gambia, Cape Verde.


Please Note: The VYGB Voucher is limited.


Occupancy Restrictions (Hotels)


In line with applicable local laws, certain restrictions on room occupancy might be applied by hotels on voyageback.com.


By booking on Voyageback.com, you accept to abide by all local laws and understand that hotel owners are at liberty to offer their inventories according to the law

Last updated: April 24, 2019

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