VOYAGEBACK Tours

Policy Statement

It is the traveler’s responsibility to read the following travel policies before signing up for any trip or remitting any payments. All payments are to be made in US dollars. Voyageback reserves the right to change our travel policies without notice.


Policy Questions

Any questions concerning Voyageback travel and membership policies should be directed to:

Voyageback at 1-800-791-0313 or via e-mail to: support@voyageback.com


Activity Level and General Fitness

All Voyageback tours require walking and other physical exertion. You can expect to walk 2-3 miles on average over the course of a day, navigate stairs, get on and off transportation, and manage your personal belongings without assistance. On certain tours, the walking can increase to 5-7 miles of walking over the course of a day. For these reasons, our tours may not be suitable for anyone physically challenged – in order to participate, we may require anyone who is walking impaired, or anyone who is a slow walker who cannot keep up with the pace of the group to bring help. The activity level for each trip is stated under "Important Details." If you have questions about the activity level, contact Voyageback at support@voyageback.com. If a traveler chooses to go on a tour and then opt-out of included activities, for whatever reason, no refund will be given.


Room-sharing Arrangements

Voyageback will provide single occupancy rooms to all of our guests. If requested, Voyageback can arrange a roommate for any traveler. The option to request sharing a room is available on the reservation form. All shared rooms have 2 beds and are non-smoking. Travelers will share a room with a person of the same gender of similar age whenever possible. If you wish to room with a specific person, put his/her name on the reservation form or contact the Voyageback office to make that arrangement. After Final Payment, no changes can be made to the room type (double or single occupancy). Once on tour, a traveler wanting a single room, or room share for whatever reason, must work directly with the hotel, if available.


Trip Payments

Payment Types & Currency: MasterCard, VISA, Discover, American Express, personal check and money order. All payments are in U.S. Dollars.

At Time of Reservation: A deposit is required to hold your place on the tour. The amount due at the time you are making your reservation is listed on each itinerary.

2nd Payment: On certain trips - as stated on the web site itinerary - a 2nd payment is required. The date the 2nd payment is due is listed on the itinerary under "Payment Dates and Cancellation Policies." This payment will NOT be invoiced.

Past Due 2nd Payment: A traveler who has not paid the 2nd Payment 7 days (one week) after the 2nd payment due date will be notified via email that he/she has been cancelled from the tour and his/her initial deposit forfeited.

Final Payment: The date the Final Payment is due is listed on the itinerary under "Payment Dates and Cancellation Policies." This payment will be invoiced via US mail approximately 21 days before the due date.

Past Due Final Payment: A traveler who has not paid his/her final payment 7 days (one week) after the final payment due date will be notified via email he/she has been canceled from the trip and his/her total amount paid to date forfeited.


Required Traveler Information

Travel Arrangements: Arrival and departure flight details are required to be submitted to Voyageback no later than the Final Payment due date. This information is required to know when travelers are expected, and when applicable, to arrange transfers.

Past Due Travel Arrangements: If not received by 90 days before travel, the traveler will be placed in the final arrival transfer group on the arrival day and the first departure transfer group of the departure day when transfers are provided.

Confidential Form: Information about medication, dietary, emergency contact, etc. Is required to be submitted to Voyageback no later than the Final Payment due date. This information is held in confidence and is only used in case of an emergency.

Past Due Confidential Form: If not received by 30 days before travel, the traveler will not receive Final Travel Information (i.e. Travel Documents) until such time as the information is provided.

Passport Form: Passport number, date of issue, expiration date, and all other pieces of data from the passport ID page are required to be submitted to Voyageback no later than the Final Payment due date. This information is required on all International trips and is only shared when required by local authorities.

It is your responsibility to check that your passport is valid 6 months past the date the tour ends, to get a new passport in a timely manner, and to provide the new passport information to Voyageback by Final Payment due date.

Past Due Passport Form: If not received by 90 days before travel, or is interfering with group arrangements that require all passport information to be submitted as a group - whichever comes first - a "final request" email will be sent to the traveler advising removal from the tour if the passport information is not provided within 48 hours (2 days) of final request. If the traveler is removed from the trip, any refund of monies will be based on Voyageback cancellation policies as of the date of removal from the trip.


Arrival, Transfers and Delays

Travelers arriving by air are responsible for allowing sufficient time to deplane, gather luggage and travel to the designated meeting location to join the tour. Voyageback will not delay the departure of the group for travelers arriving after the designated tour start time as listed in the individual itineraries.

Travelers are required to provide Voyageback with their flight arrangements no later than the final payment due date of the tour. Travelers are also required to notify Voyageback in the event the airline should change the arrival or departure time of a flight.

On tours where scheduled transfers are provided, travelers who elect to take alternate transportation to the hotel, for any reason, will not be reimbursed for the transfer expense incurred.

Travelers who are delayed for whatever reason are responsible for notifying Voyageback of their situation and to communicate regularly with Voyageback as to their anticipated arrival time.

Delayed travelers are responsible for joining the group as soon as possible and at their own expense if their arrival occurs after the last scheduled transfer.


Cancellation of Tours by Voyageback

On rare occasions, Voyageback must cancel a tour, either because there are not enough travelers to operate the tour or for other events outside the control of Voyageback.

Voyageback will cancel tours due to lack of travelers prior to final invoicing however, Voyageback reserves the right to cancel any tour at any time up to the day of departure, due to no fault of Voyageback.

In the event of a cancellation by Voyageback, all monies paid to Voyageback for the canceled tour will be promptly refunded to the traveler. Voyageback is not responsible for any penalties imposed by the airlines.


Cancellation by the Traveler

All cancellations MUST be in writing. Email, letter via US mail, or submitting the Cancellation Form found on the Voyageback website all qualify as acceptable methods of notification. The effective date of the cancellation, and any cancellation penalties, will be based on the date of receipt of the written cancellation. Refunds for payments made directly to 3rd parties are subject to their refund policies, irrespective of the date of cancellation. Any penalty imposed by your airline(s) is the complete responsibility of the traveler.


More than 180 days (6 months) before tour departure:

Within 72 hours (3 days) after Voyageback processes your space reservation…100% refund of your deposit.

After 72 hours (3 days) of processing your space reservation…..Deposit “Parked”.

The traveler’s deposit will be automatically parked for a period of time not to exceed 18 months (545 days) from date of cancellation. The parked deposit can only be used as a deposit on a future trip. If the traveler does not select a new trip prior to 18 months (545 days), the deposit will be automatically forfeited.

To use parked funds: The traveler must contact Voyageback by phone 1-800-791-0313 or email support@voyageback.com prior to 18 months (545 days) from the date the deposit was parked. Voyageback will assist you in placing your deposit on a new tour of your choice.

Note: Deposits from a trip you are cancelling can only be moved once. There is no 72 hour (3 day) grace period for the tour you are moving your deposit to. If the 2nd trip is cancelled the deposit is automatically forfeited.

179 days before tour departure UNTIL Final Payment Due Date:

Within 72 hours (3 days) after Voyageback processes your space reservation...100% refund of your deposit.

After 72 hours (3 days) of processing your space reservation….Deposit Forfeited.

Tours requiring a 2nd Payment.... Initial deposit forfeited; 2nd payment refunded unless 2nd payment specifically stated as non-refundable.

From Final Payment Due Date UNTIL 31 days before travel:

50% of the tour cost (whether double or single occupancy) will be forfeited, including 50% of any optional pre- or post tour(s). Any additional optional payments made through Voyageback (i.e. Early arrival, late departure, other optional activities) will be refunded in full.

30 days or less before travel: 100% of all monies paid will be forfeited.

PLEASE UNDERSTAND THAT THERE ARE NO EXCEPTIONS TO OUR CANCELLATION POLICIES. If you cannot afford to lose the money you have invested in your travel, for whatever reason, Voyageback strongly recommends you consider travel insurance.


Itinerary Changes

Itineraries are subject to change due to a variety of factors completely out of the control of Voyageback. In the event there is an itinerary change, comparable lodging, meals and activities will be provided. Force Majeure: No damages shall be due to a traveler for failure by Voyageback to perform obligations related to delivery of tour services if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane, volcano eruption, or other natural disasters), war, invasion, act of foreign enemies, cyber-attacks, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalism, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity, internet or telephone services, or illness, accident, or death of the Voyageback Representative, or our partners, any one of which could make delivery of tour services impaired or impossible to perform.


Insurance

Trip Cancellation Insurance is strongly advised and recommended. Cancellation insurance can be purchased from this link provided, or you can have the applications mailed with your initial trip confirmation package. Any questions about what travel insurance does or does not cover should be addressed directly to the travel insurance company.

Your personal medical insurance generally does not cover you when traveling. To cover the risk of a medical emergency or accident while traveling, you should consider purchasing medical evacuation insurance. Some Voyageback Tours require medical evacuation insurance in order to participate in the tour. This requirement will be noted under the itinerary "Important Details".


Documents Required to Travel

It is the traveler's responsibility to obtain and present the required documents necessary for travel. This includes, but is not limited to, a valid government issued photo ID, passport, Visa, Letter of Invitation, shot record, etc. Travelers who have any question as to their ability to obtain and present the required documents necessary to travel to a country should address their questions to the embassy or consulate of the country to which they will be traveling BEFORE signing up for a Voyageback tour. On certain tours Voyageback will offer to obtain a Visa for travelers. However, the traveler must be a passport holder from the United States or Canada, and/or cannot have a criminal conviction, and/or cannot have an exception that would prohibit the routine issuance of a Visa. In such cases the traveler will be responsible to obtain their own Visa. Any traveler who cannot obtain proper documentation to travel, no matter when or how that discovery is made, will be responsible for whatever cancellation penalties are in force at the time of cancellation from the Voyageback tour or denial of travel.


Assumed Risk

Travel has its own inherent risks, and the traveler acknowledges that such risks exist, up to and including death. Voyageback will take all reasonable precautions regarding the safety of travelers. Travelers agree not to share any of their location or itinerary while in country, that said, it is the traveler's responsibility to determine his/her level of risk tolerance, including the decision to participate in a tour to a country or continent where State Department alerts and warnings have been issued. If the tour is scheduled to operate (i.e. Not cancelled by Voyageback), standard cancellation policies apply if the traveler elects to cancel because his/her risk tolerance has been exceeded. The traveler agrees to hold VOYAGEBACK, its employees, and agents, blameless should illness, accident or death occur while traveling to the tour, while on tour, or returning home from the tour. In addition, VOYAGEBACK is not responsible for the actions, expenses or harm incurred by travelers who, through their own actions or through the advice/actions of other travelers, disregard the instructions of the VOYAGEBACK representative(s), engage in activities with other travelers that cause harm, depart from the planned activities of the tour, or follow the instructions of a nonVOYAGEBACK representative(s).


Involuntary/Voluntary Departure from a Tour in Progress

VOYAGEBACK reserves the right to remove any traveler from a tour should the VOYAGEBACK representative(s) determine that the traveler cannot meet the physical requirements of the tour as stated in the itinerary or is disruptive to the tour time schedule or is adversely affecting the overall group dynamics. In the event a traveler is removed from a tour, VOYAGEBACK will not refund any monies. Transportation costs to return home, airline penalties, and any other expenses will be the responsibility of the traveler. In the event a traveler voluntarily chooses to leave a tour prior to its scheduled conclusion, VOYAGEBACK will not refund any monies for the unused portion of the tour arrangements. 

Transportation costs from tour departure point to the airport, airline penalties, and any other expenses will be the responsibility of the traveler.


Use of 3rd Party Operators

Some VOYAGEBACK trips, as noted in the itinerary, are scheduled with tour operators who sell their tours to the general public. The traveler acknowledges that other groups and/or individuals may be a part of the same tour.


Use of Travelers’ Images in Promotional Materials

Photographs and video taken by Voyageback Tour Leaders and other VOYAGEBACK representatives while on tour are the property of VOYAGEBACK and may be used in promotional materials. Any traveler who does not wish to have their photograph or video footage used in promotional material MUST advise VOYAGEBACK in writing no later than the tour’s final payment due date.



Last updated: Feb. 24, 2020

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Nigeria


Nigeria, an African country on the Gulf of Guinea, has many natural landmarks and wildlife reserves. Protected areas such as Cross River National Park and Yankari National Park have waterfalls, dense rainforest, savanna and rare primate habitats. One of the most recognizable sites is Zuma Rock, a 725m-tall monolith outside the capital of Abuja that’s pictured on the national currency.

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