Terms of Service


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Terms Of Service

Welcome to the voyageback.com website (hereinafter referred to as the “website”). The terms and conditions below (hereinafter referred to as “Terms and Conditions”) apply to the whole website, to all its parties, its subsidiaries and to all the websites that mention these terms and conditions.

The website is owned and operated by Voyageback, LLC, located in Parker, Colorado 80134

Through our website, we (voyageback.com) provide an online accommodation & transportation booking platform through which airlines and providers of temporary accommodation (hotels, apartments, villas, lodges, camps, bed and breakfasts, known collectively as the (“accommodation(s)”) & tour operators can advertise their flights, rooms and tour services for booking, and through which visitors to the website can book such services. By making a booking through voyageback.com you enter into a legally binding agreement with the airline, accommodation provider or tour operator at which you book. We only act as an intermediary to facilitate the booking. In the case of post-payment bookings our role is limited to the transmission of information between you, the airlines and the accommodation provider. In the case of prepayment, we also manage the payment between you, the airlines and the accommodation provider. The information provided by us to visitors of our website is provided to airlines, accommodation providers and tour operators. Our service providers are given access to a portal through which they can manage and are responsible for information about their flights, accommodation and travel, including rates and availability. As such, while we try to ensure that all information on our website is accurate at all times, we cannot guarantee accuracy and hence cannot be held responsible for any inaccurate information or non-delivery information. Nor can we be held responsible for any interruptions, breakdown, repair, upgrade or maintenance of our website. Our website is not, and should not be considered a recommendation of the quality, value, service level or rating of any services provided by the airlines, accommodation providers or tour operators.

Services provided are exclusive of park or any other entry or activity fees unless expressly stated in the package. Any issues related to the flight, accommodation, transport or activities will fall under the responsibility of the third party in charge (airline, transport company, hotel, travel agency, or other party..).


Prices on voyageback.com are highly competitive and contain no hidden charges. The price shown may not be total price payable (for hotels) for the room as advertised, please anticipate VAT and other taxes (subject to change without notice). Our hotel partners may offer optional facilities and activities at an additional charge.

We want to ensure you pay the lowest price possible when booking through voyageback.com. We regularly check our prices vs competitors and show the “Best Deal” icon against hotels where we believe we have the best prices for the same combination of room type and hotel policies. While we strive to be accurate at all times, the “Best Deal” sticker is not a guarantee that the same or lower price cannot be found elsewhere.

The currency converter is informational and should not be deemed as accurate and real time information. Currencies are selected by each hotel individually. The true price to be paid in another currency will be shown at the time of payment.

Privacy And Cookies

voyageback.com respects your privacy. You can view our full privacy policy (privacy policy).

Free Of Charge

Our service is free of charge. Unlike some other hotel booking websites we do not charge our customers a fee for making bookings. We can do this due to our low overhead costs.

Credit Card Or Bank Transfer

Many airlines and accommodation providers offer the option, or require guests to pay fully at the time of booking. Online payments can be made with Credit or Debit cards through our secure third party online payment provider. Cards which are accepted include MasterCard, Visa, American Express and Discover, but will depend on your country of origin and the country of the airline and the accommodation you are booking.

Please note that depending on the cancellation policies of the airline, hotel or tour you are booking, refunds may not be possible in the case of cancellations or changes to your booking. Please carefully check the cancellation policies of each provider before confirming your booking.

We take measures to prevent and detect credit card fraud. In the event of credit card fraud most banks or credit cards bear the risk and cover charges associated with such misuse (sometimes subject to a deductible). If you believe you have been a target of credit card fraud on voyageback.com, please contact us and we will assist wherever we can to minimize your losses.


By making a booking with a service provider, you accept the cancellation and/or no-show policy of that airline or accommodation provider, and any other terms and conditions specific to that service provider. The cancellation and no-show policy of each airline or hotel is made clearly available on our website prior to booking. We recommend that you ensure you have read the cancellation policy fully before booking.

If you wish to modify or cancel a booking, please refer to the instructions laid out in your booking confirmation email, or contact our customer service by telephone, where we will be happy to help. Please note that depending on the cancellation policy of your chosen airline or provider, you may not be entitled to a full or partial refund.

Further Correspondence

By completing a booking, signing up or by voluntarily giving your personal details to one of our agents during a voyageback event, including, but not limited to, promotional events, field activations and social media campaigns, you agree to receive

1.) emails associated with finalizing your booking, which may contain relevant offers from third parties, and;

2.) emails asking you to review voyageback.com and your airline or accommodation and;

3.) promotional emails, text messages and push notifications from voyageback.com or trusted partners.

You may unsubscribe from promotional emails via a link provided in each email. If you would like us to remove your personal information from our database, unsubscribe from emails and/or text messages please email support@voyageback.com. Unsolicited commercial communications are sent to consumers at no cost. For more details on how we may contact you, please see our privacy policy.

Links And Third Party Websites

We may include links to third party websites at any time. However, the existence of a link to another site should not be considered as an affiliation or partnership with the third party or seen as a support of a particular website unless otherwise specified.

In the case that a user follows a link to another site, he/she does it at his/her own risk. We expressly decline all liability for any content, including information, products and services, available on third party websites.

The creation of a link to our site is strictly forbidden without our prior written consent. Additionally, we reserve the right to revoke our consent without notice or justification.

Some of our content is provided through 3rd party suppliers and is subject to supplier’s Terms and Conditions.

Ranking And Surveys

The default ranking for hotels on our website is “most popular” of all “recommended”. You may choose to sort hotels in other ways for your convenience such as “price” or “stars”. Please note that our default rankings use algorithms based on multiple criteria.

The default ranking for airlines on our website is by “price” of all “recommended”. You may choose to sort hotels in other ways for your convenience such as “number of stops” or “length of flight”. Please note that our default rankings use algorithms based on multiple criteria.

After your stay we may ask you to complete a survey on your chosen airline, rental car company or accommodation. The information in this survey becomes the property of voyageback.com and may be used by us on the website to inform future guests of your opinion, for the marketing of our website or specific products and/or for any other purpose we deem fit, for example on social media platforms, newsletters or blog posts.

We reserve the right to adjust, refuse or remove surveys at our discretion. The guest review should be regarded as a survey asking for your honest opinion, and does not include any offers or incentives.

Intellectual Property Rights

Unless otherwise stated, the technology and software required for our website or used by our website, and the intellectual property rights of content, information and material on our website, are owned by voyageback.com, its suppliers or providers.

Voyageback.com retains all rights, title and interest in and to all intellectual property rights, the look and feel (including infrastructure) of the website and service provided. Intellectual property rights include all surveys, original content and translated content. You are not entitled to copy, scrape, integrate, utilize, combine or otherwise use the content of the website without our express, written permission. To the extent that you would otherwise own any (translated) content or survey, you hereby assign, transfer and set over all such intellectual property rights to voyageback.com. Any unlawful use will constitute a material infringement of our intellectual property rights (including copyright and database right).


Payment verification

Voyageback is constantly striving to reduce and minimize the effects of fraudulent credit card transactions. In this regard, we reserve the right to carry out random checks and the possibility of requesting a colored copy of the cardholders credit card and passport/national I.D. Card. In such circumstances we will attempt to contact you, using the phone number and email address you 

To the extent permitted by law, the provision of our services and these terms and conditions shall be governed by and construed in accordance with U.S. law and any dispute shall exclusively be submitted to and arbitrated by the competent courts of The United States.

These terms and conditions may have been translated from English into provided at the time of booking. In the event we are not able to contact you, your purchase shall be automatically moved to payment to airline, tour operator, or at hotel or cancelled. We also reserve the right to move your booking payment to airline, tour operator, or at hotel or cancel it in case the documents you transferred to us do not pass our security checks. Also note that voyageback.com cannot ensure the availability of the services until the booking is completed. Please bear in mind that those controls are designed to protect our customers from fraudulent use of their credit cards on our website.


To the extent permitted by law, the provision of our services and these terms and conditions shall be governed by and construed in accordance with U.S. law and any dispute shall exclusively be submitted to and arbitrated by the competent courts of The United States.

These terms and conditions may have been translated from English into other languages. These translations are courtesy translations only and you cannot derive any rights from the translated version(s). In the case of any dispute over the content or interpretation of these terms and conditions, the English version will prevail and be conclusive (to the extent permitted by law). The English version of these terms and conditions is available by selecting the English language on our website, or will be sent to you in writing upon request.

In the case that any provision of these terms and conditions becomes or is deemed invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such case, the invalid provision shall be enforced to the maximum extent permitted by applicable law, and you will agree to accept a similar effect given the contents and purpose of these terms and conditions.

Promotional Codes

Only one promotional code can be used per order. Promotional codes are not valid in conjunction with any other promotion. The promotional code allows you to receive a maximum of 50 USD (or the equivalent local currency) as discount.

To use the promotional code on the voyageback website, simply enter the code in the promotional code box at checkout and click update before paying so that the discount is applied. The promotion code cannot be used after you’ve placed your order.

Voyageback reserves the right to vary these conditions of use or to withdraw promotional codes at any time.

Unless otherwise stated, and notwithstanding the communication channel used, all promotional codes and/or discount codes produced by voyageback.com are only applicable to hotels located in the following countries in Africa: Kenya, Uganda, Tanzania, Ethiopia, Zimbabwe, Zambia, Namibia, Malawi, Botswana, South Sudan, Djibouti, Nigeria, Rwanda, Ghana, Cameroon, Senegal, Ivory Coast, Algeria, Congo, Burkina Faso, Mali, Mozambique, Mauritania, Togo, Gambia, Cape Verde.

Please Note: The VYGB Voucher is limited.

Occupancy Restrictions (Hotels)

In line with applicable local laws, certain restrictions on room occupancy might be applied by hotels on voyageback.com.

By booking on Voyageback.com, you accept to abide by all local laws and understand that hotel owners are at liberty to offer their inventories according to the law

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